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Med Tech Sweden, Inc
Warranty/Return Policy
Returns
Refunds and exchanges are accepted within 30 days of purchase less shipping charges (if applicable) with receipt.
Please return items in brand new, unused condition, with all hang tags and packaging. Original order shipping charges, if applicable, are not refundable on correctly shipped orders.
Sale items are final and cannot be refunded.
EXCHANGE POLICY
Exchanges can be made within 30 days of purchase with your receipt. If you need a different size, color or specification, we will process a refund for the item and place a new order.
ONLINE ORDER RETURNS
To return an item, please contact us at sales@medtechsweden.com or contact us at (309) 944-5390 with the following information:
1. Full Name
2. Order #
3. Item you want to return
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Med Tech Sweden, Inc
320 Weber Dr
Geneseo, IL 61254
Please use a return ship method with a carrier that will provide a tracking information and insurance. We are not responsible for lost return packages.
Returns will be processed once they reach our offices.
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Refunds and exchanges are typically processed within 2-4 business days of receipt of your return. We will notify you once the return has been processed. Refunds will be applied to original payment method. Refunds can take several days to be processed by your credit card company.
Warranty
Vacuum Spine Boards are covered by a lifetime warranty should there ever be a manufacturing defect. There is a 5-year warranty on straps, buckles and carrying cases.
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Repair kits and valve plugs are available in our store should there be a puncture in the material, or a valve is removed.
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Vacuum splints have a 5-year replacement warranty which covers any manufacturing defects, or repairs.
